Conditions for reservations and payment
A booking is binding once we have agreed on a date and both JaRo Guiding and the Guest confirms the reservation by email or phone. Note that an unconfirmed reservation is not valid.
A booking is normally done at least seven days before a trip, but if you do want to book a trip on short notice, you can call us to check the possibilities. However, note that there is a significant risk that we will be occupied when booking on short notice. However, if time permits, we can accept reservations until a couple of hours before a tour.
Payment for the tour is to be completed no later than 7 days before the tour unless otherwise stated. Failure to pay within the time specified cancels the reservation.
A cancellation is free of charge until 7 days before the tour. After that, the guest will be charged a administration fee of 20 €
If the guest cancels less than 24 hours before the departure, the guest will be charged half the tour cost.
If no cancellation is done prior to the tour and the guest does not show up, the guest will still have to pay full price.
If the tour is canceled after payment has been made, the guest will be refunded according to the specifications above. Note that JaRo Guiding will not pay any transfer fee charged by your bank.
Exempt from cancellation policy is force majeure. In case of things like sudden illness, serious accidents, extreme weather or similar the guest will be offered a full refund or a new tour at a later time. However, the guest may be required to demonstrate force majeure.
If a tour is canceled by the guide because of force majeure the guest will be offered a new tour or a full refund.
Should a guide fail to show up at a tour, the guest will be offered a new tour at half the price or a full refund.
Terms for tours
On any boat trips, all guests are required to use a life jacket or similar device. The guide provides all participants with life jacket, but it is also allowed to use your own flotation aid provided it is at least class 50N.
All participants who are under 18 years old must have a responsible adult with them on the tour.
Guests are allowed to consume alcohol during the tour. But if the guide determines that a guest gets so drunk that it poses a safety risk, the tour will be discontinued immediately and without any refund.
If a guest behaves in a manner that jeopardizes the safety of the guest, other guests, guide, or the public, or otherwise fail to follow the guide's instructions, the tour will be discontinued immediately and without any refund.
JaRo Guiding has an accident insurance that applies to all guests during a guided tour led by JaRo Guiding, and covers injuries due to accidents or assaults up to 4000 €.
Note that the insurance does not apply if a guest:
- Is noticeably intoxicated
- Is under the influence of any drugs or sleeping pills
- Injure themselves intentionally or through gross negligence
- Does not follow the guide's safety instructions
- Is injured before the tour